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    3 Influential
    Reports.
    1 Common
    Theme.

    Deliver Exceptional Contact Centre CX with a Cloud Market Leader

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    NICE inContact
    Named
    a Leader
    Again!

    NICE inContact Achieves the Highest Overall Position for Our Ability to Execute

  • darkblurbg
    NICE inContact
    Named
    a Leader

    Forrester Research Names NICE inContact A Leader in Cloud Contact Centre

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    Ventana
    Research
    Value
    Index

    NICE inContact Ranked First Overall in 2018 Ventana Contact Centre in the Cloud Value Index

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    Critical
    Capabilities for
    Contact Centre
    as a Service

    NICE inContact received the highest scores in four of five use cases in Gartner's Critical Capabilities

SMALL BUSINESS

Transform NO into YES with a modern call centre software suite

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ENTERPRISE

Delight your customers and keep costs down. You can do both.

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We make it easy for contact centres to
transform one-on-one experiences.



Unify omnichannel routing and workforce optimisation with the agility of the cloud.

Achieve your customer experience goals with cost-effective scalability and reliability.

Turn your customer experience into a competitive advantage with an advanced all-in-one customer interaction solution.

Power your customer experience goals
with NICE inContact CXone.

Customer Experience Goals
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World Map
99.99% guaranteed
uptime
(no downtime for maintenance)
more than275
thousand
agents
100+
countries
more than85
of the Fortune 100
customers
13 years
in the cloud
industry’s only
guaranteed voice
SLA

The global leader in cloud contact centre software.
But don’t take our word for it. Take theirs.

Gartner
Gartner

Named a leader all four years

2018 Gartner Magic Quadrant for Contact Center as a Service, North America

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Forrester
Forrester Wave

Highest possible scores in 23 of 32 criteria

The Forrester Wave™: Cloud Contact Centers, Q3 2018

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Ventana
Ventana

#1 overall leader above 12 other cloud contact center providers

2018 Ventana Contact Center in the Cloud Value Index

Get the Report

Ready to transform the way you achieve
your customer experience goals?

Let's Talk