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FedRAMP-Authorized Cloud
Contact Center
performance management software

Provide better service and improve fiscal responsibility

Government contact centers now have a clear path
to the cloud that meets federally mandated security,
reliability, availability, and performance requirements.
NICE inContact CXone for FedRAMP, the industry’s first
cloud contact center solution to receive Authorization to
Operate (ATO)
, empowers government agencies to act
smarter and respond faster to ever-changing
citizen expectations.

fedramp cloud contact center 

Improve

Improve citizen
experiences

Ensure

Ensure highest
levels of security

Adapt

Adapt quickly
to change

Rely

Rely on
industry-leading uptime

Scale

Scale seamlessly
as needed

Industry’s first FedRAMP complete cloud call center software

 
QM

Deliver a
superior
omnichannel
experience

Citizens increasingly expect to interact with government agencies through a variety of contact channel choices, just as they do with private companies. Give them contact options and deliver a pleasing experience across all channels.

  • Give citizens their choice of contact channels
  • Provide an individually tailored experience
  • Reach out proactively with outbound email, calling, and SMS
  • Connect citizens with staff best able to service them
 
QM

Transform
your contact
center
operation

Move your contact center to the cloud and enjoy the benefits that brings your agency. Transform your service organization into a highly productive and effective operation.

  • Quickly deploy new technology when the time is right
  • Seamlessly scale resources up and down, and only pay for what you need
  • Rely on mission-critical uptime of 99.99%
 
QM

Improve
your staff's
satisfaction

Help your staff feel good about their work. Give them the tools they need to service citizens promptly and successfully.

  • Empower agents to take care of citizens’ needs
  • Consolidate interaction handling into a single, modern interface
  • Give staff work they can handle with skills-based routing and blending
  • Provide a 360 degree view of the citizen, including previous interactions
 
workforce optimization
call center software demo

What is FedRAMP?

The Federal Risk and Authorization Management Program (FedRAMP) is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. This approach uses a “do once, use many times” framework that saves cost, time, and staff required to conduct redundant agency security assessments. State and local governments, other public-sector entities, and private-sector businesses requiring high levels of security and compliance can also take advantage of FedRAMP certification.

workforce optimization

Related Products

Workforce
Management


Benefit from a
variety of forecasting
 options to meet your
business needs.

Quality
Management


Screen and call recording,
agent self-evaluations,
automated feedback and
work flows.

Surveys


Increase customer satisfaction
with actionable
customer feedback.

Ready to transform the way you achieve
your customer experience goals?

Call us at 1-866-965-7227 to talk
to an inContact specialist

Call

Live chat with
an inContact Specialist

Chat

Learn more about
our solutions

Request a Quote