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Awards & Recognition

 

In the past year, NICE​ inContact has been recognized by multiple 3rd party organizations for our outstanding customer service and leadership in the Contact Center as a Service market. 

  • July 2018

NICE inContact Recognized in 2018 Shatter List for Actively Working to Break Technology’s Glass Ceiling

NICE inContact chosen for promoting and driving diversity inclusion and measures helping transform technology culture.

 

  • June 2018

NICE inContact CXone Ranks First in 2018 Contact Center in the Cloud Report from Ventana Research

NICE inContact CXone achieved a top three rating in six out of seven evaluation categories – more than any other product in the Cloud Value Index, earning the #1 overall ranking in the Value Index.

 

  • June 2018

NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Center Awards

NICE inContact recognized for its commitment to improving the customer experience and providing a platform for leadership, vision, innovation and strategic accomplishments within the industry.

 

  • May 2018

NICE inContact CXone Honored as Gold Stevie® Award Winner in 2018 American Business Awards®

Judges comments included: “Best use of empirical data and customer testimonials I've seen so far.” “Great product, well-written nomination. Thanks for providing customer materials that demonstrate how they benefit from the product.”

 

  • March 2018

NICE and NICE inContact Take Top 3 Categories in CRM Service Leader Awards

NICE and NICE inContact sweep the CRM Service Leader Awards winning in Contact Center Infrastructure, Workforce Optimization and Analytics.

 

  • November 2017

NICE inContact Named a Leader in Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution.

NICE inContact earns highest scores for technology capabilities and execution, validating the company’s strength and position in the market.

 

  • October 2017

NICE inContact is named a Leader in Gartner Magic Quadrant for Contact Center as a Service, North America.

For Third Consecutive Year, NICE inContact is named a Leader in the cloud contact center space for our completeness of vision and ability to execute.

 

  • February 2017

NICE inContact identified as Customer Satisfaction Leader in DMG Consulting independent survey

In a comprehensive survey of the cloud contact center market, DMG found that NICE inContact's customers ranked them highest across a wide range of customer satisfaction metrics

 

  • February 2017

NICE inContact honored with BIG Innovations Award from Business Intelligence Group

The BIG Innovations Awards recognizes those who have brought new ideas to life and seek to change the way we all experience the world. For more information about the BIG Innovation awards, visit www.bintelligence.com/big-innovation-awards/

 

  • December 2016

NICE inContact Recognized as Contact Center 'Market Leader' by Frost & Sullivan.

Frost & Sullivan announced that NICE inContact has won the 2016 North American Hosted/Cloud Automatic Call Distribution and Workforce Optimization Market Leadership Award.

 

  • October 2016

NICE inContact Positioned as 'Leader' in 2016 Contact Center as a Service (CCaaS) Magic Quadrant by Gartner

Learn why Gartner positioned NICE inContact as a leader in the contact center as a service market for the 2nd year in a row!

 

  • September 2016

NICE inContact Honored as 'Gold & Silver Winner' in 2016 Golden Bridge Business and Innovation Awards

inContact is Gold Winner in the Cloud Computing/SaaS category and Silver Winner in Technology Innovations – Best Product or Service of the Year.

 

  • April 2016

NICE inContact wins '2016 Vendor of Excellence Award' from Professional Association for Customer Engagement (PACE)

NICE inContact was recognized and acknowledged for exhibiting excellence and making the biggest impact in the customer engagement industry.

 

  • February 2016

NICE inContact Named a 'Leader' in 2016 IDC MarketScape Report

IDC ranked NICE inContact a leader of the cloud contact center market in their latest 2016 MarketScape report.

 

  • February 2016

My Agent Experience™ (MAX) selected as '2016 Product of the Year' by Customer Magazine

Customer Magazine has selected NICE inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year.

 

  • December 2015

NICE inContact Named a 'Top 25 Cloud Service Provider' by Talkin' Cloud

The Top 25 consistently features worldwide brands including Salesforce, Microsoft, IBM, Google, HP, Dropbox, and Carbonite.

 

  • November 2015

NICE inContact Identified as 'Customer Satisfaction Leader' in DMG Consulting Independent Survey

In a comprehensive survey of the cloud contact center market, DMG found that NICE inContact's customers ranked them highest across a wide range of customer satisfaction metrics

 

  • October 2015

NICE inContact Named '2015 Customer Value Leader' by Frost & Sullivan

Frost & Sullivan’s Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development.


  • October 2015

NICE inContact Named 'Leader' in CCaaS Magic Quadrant by Gartner

Gartner's "Magic Quadrant for Contact Center as a Service (CCaaS)", evaluates vendors based on completeness of vision and ability to execute.


  • August 2015

inContact Identified as 'Market Leader' by Ovum

Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2015–16