Regional Events

Please check back soon for information on upcoming regional events.

Upcoming Webinars

October
24

2,400 Customer Voices. All in One Report. All on One Webinar! 

Learn from your customers and your peers across the globe as we explore customer expectations for interacting with brands, their channel preferences, and what leads to satisfaction. 


October
31

5 Ways to Engage: Practical ideas for empowering your frontline staf

Arm yourself with practical advice for empowering your frontline staff through workforce optimization. Bring your notebook!


November
06

Boosting Agent Trust in Your QA Program Using Customer Feedback

What if you could remove subjectivity completely from the Quality Assurance process? Join this webinar and learn best practices for defining and executing a customer feedback program.


November
07

Voice of the Customer Programs: From Listening to Action

Improve service, satisfaction, and loyalty with Voice of the Customer programs.


November
08

Best Practices for Building a Modern Contact Center

I​f you’re serious about upgrading your mid-sized contact center from so-so to exceptional, it’s time to ask the tough questions. Join us as we discuss critical operational decisions and share insights from others who have been there.


December
04

Tech Tank Roundtable - Enhancing Customer Engagement – Trends for 2019 and Beyond

Join this call with industry experts as they discuss and display newest technologies and trends to help your customers take charge of their experience.