Regional Events

26 April

Charlotte Panel Discussion and Luncheon

Join your fellow contact center colleagues at our Charlotte VIP luncheon and panel discussion on Customer Expectations in an Omnichannel World. You'll learn new ways to create quick customer service wins and ensure long-term success as customer expectations continue to evolve.


26 April

Denver How-To Happy Hour

Join Denver area contact center peers for networking at Breckenridge Brewery. Ask questions to a few local contact center leaders, ready to share tips on how to deliver excellent customer experiences.


10 May

Grand Rapids Contact Center Networking Event

Join your fellow contact center leaders for this exclusive wine tasting event. Make new connections and takeaway some ideas on how you can win in today's experience economy.


Upcoming Webinars

May
10

Roundtable - Digital Customer Service - IVR, Chat, SMS and VA

Companies are now investing in solutions such as chatbots and intelligent virtual agents to augment the capabilities of customer service teams and reduce operating costs. Messaging, SMS and Facebook Messenger apps are rapidly gaining momentum. Join NICE inContact in this interactive roundtable as we discuss best practices, case studies and solutions which provide the greatest potential to enhance customer relationships.