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NICE inContact CXone, with blended inbound/outbound omnichannel contact handling, quickly routes contacts by pairing them with the most qualified agents and providing deep visibility into collections operations. The Commitment Manager also ensures call backs are made at the best time to maximize right party contacts.
“Our goal is to collect every penny we are entitled to, not a penny less, not a penny more. But we also have to deliver outstanding customer service in our collections department. NICE inContact solutions help us do that.”Request Quote
Alan Clayton, WellStar Healthcare