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Overview Customer Service Solutions

  • Supports the modern social and mobile consumer
  • Omnichannel support (voice, email, chat, and more)
  • Virtual queuing and web click-to-call
  • Easy CRM integration and flexible IVR configuration

NICE inContact CXone, with blended, omnichannel contact handling, builds interactive relationships customers love.  With scalability and market-leading ingenuity, we help you deliver the customer service experience of tomorrow, today.

"Our customers now don't have to give us all their primary information when we answer the phone. They can get straight to telling us their problems so we can work on a solution."

Joshua Elliott
Network Operations Center Manager
Swisslog Healthcare
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