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workforce optimization

CXone Automation & Artifical
Intelligence

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Streamline service delivery

CXone Automation and Artificial Intelligence is leading-edge, intuitive technology that eliminates mundane tasks and speeds resolutions of customer issues for better business outcomes. With intelligent self-service, agent-assisted and fully-automated alerts and actions, CXone Automation and Artificial Intelligence frees your contact center from the busy work that inhibits innovation.

Provide intelligent self-service

Empower

Empower customers
to resolve
issues quickly

Move

Move seamlessly
between self-service
and live
agent support


Offer

Offer the right
information at
right time

Extend

Extend your
workforce with
intelligent bots &
virtual agents

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Reduce the need for manual intervention

Connect

Connect every
service-impacting
dot

Create

Create automatic
alerts and actions
based on
real-time information


Adapt

adapt quickly to
changing conditions
in your
contact center

Improve

Improve first call
resolution with
single-touch
interactions

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Give your agents the
freedom to do their best work

Reserve

Reserve your agents
for issues requiring
a human touch

Answer

Answer repetitive
questions
automatically


Focus

Focus on
customer service - not on
low-level tasks

Reduce

Reduce handle
time and
after call work

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workforce optimization

Our patented technology allows you to

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Quickly resolve
common customer
issues to improve
first call resolution

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Create automatic
alerts and
actions

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Free your employees
from mundane
tasks

workforce optimization

Ready to transform the way you achieve
your customer experience goals?

Call us at 1-866-965-7227 to talk
to a specialist

Call

Live chat with
a specialist

Chat

Learn more about
our solutions

Request a Quote