Your browser is out-of-date!

Update your browser to view this website correctly. Update my browser now



Overview Disaster Recovery

  • Availability guarantee of 99.99%
  • Geographically redundant data centers
  • 24/7/365 network operations monitoring
  • Route calls to agents located anywhere in the world
  • Cloud delivery model means no hardware failures
  • Quickly scale up and down on-demand

Downtime at your contact center isn’t an option. That’s why we offer a published uptime guarantee of 99.99%. If disaster strikes, quickly switch your call center operations to agents located anywhere in the world or even deploy a temporary call center. Our cloud delivery model means operations can be quickly scaled up or down based on demand.

"Our favorite thing about NICE inContact's cloud-based workforce management solutions, first and foremost, is the stability and consistency. We are 24/7 and the disaster hotline for LA County."

Amy Latzer
Chief Operating Officer
211 LA County
Request Quote