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Overview Drive Loyalty

  • Support the modern social and mobile consumer
  • Multiple channel support (voice, email, chat)
  • Web click-to-call and virtual queuing
  • CRM integration for personalized interactions

NICE inContact CXone, with blended, multi-channel contact handling, builds interactive relationships customers love. With scalability and market-leading ingenuity, we make it easy to deliver the contact center experience of tomorrow, today.

"Because of the analytics and the measurements we have with NICE inContact, we've noticed considerable improvements...We're close to 70 percent first-contact resolution...and ...our customer satisfaction is over 98 percent across our contact centers."

Jay Baucom
Senior Vice President of Global Operations and CIO
Alphanumeric Systems
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