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Overview Ensure Contact Center Compliance

  • Route calls to agents trained in compliance techniques
  • Speech-enabled IVR can remove sensitive actions
  • Agent scripting ensures appropriate disclosures

NICE inContact CXone, with blended, multi-channel contact handling promotes compliant contact handling and provides deep visibility into wait times, transfers and actions taken. With certifications in PCI, SOX, FCC and CPNI, we uphold the highest security standards for your data.

"The system’s flexibility ensures that we stay in compliance with union rules and State of California regulations that impact staffing."

Amy Latzer
Chief Operating Officer
211 LA County
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