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Overview Contact Center Financial Services

  • Provide best-in-class customer experience
  • Drive revenue and enable cross-sell to customers
  • Reduce operational costs and improve efficiency
  • Highest level of disaster recovery available
  • Integrate with CRMs and core banking systems
  • Support interactions via Social Media and multi-channel sources

Building loyalty, meeting high service expectations, and differentiating products and services from competitors are common challenges that organizations in the financial services industry face. Whether you are a bank, credit union, brokerage firm or offer other financial assistance, NICE inContact can help you build greater customer satisfaction and loyalty. Pair up the right agent with your highest value caller, offer more choice and convenience in communication and account management, and deliver consistent service across all channels, site locations or branches.

"We decided it was time to take more control. We knew we wanted a reliable cloud-based solution that was truly integrated, so we selected NICE inContact CXone."

Doug Klees
Head of Customer Care
MoneyGram International
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  • Out-of-the-Box and Custom Integrations

    By integrating your NICE inContact contact center solution with your organization’s CRM and core banking system, you’ll give your agents in-depth information about each customer including their purchase history, previous touch points, and possible up-sell and cross-sell opportunities. Having this information quickly accessible from one application makes it easy for agents to target customers for additional products and services during outbound call campaigns.

  • Outbound Calling Campaigns

    NICE inContact’s Personal Connection outbound solution has a revolutionary, patented approach to predictive dialing that engages customers right from the first hello. Legacy predictive dialing technology subjects the person being called to an awkward pause between when they say ‘hello’ and when the call is actually connected to an agent. With Personal Connection, customers never wait for an agent to answer which increases conversion rates and immediately starts calls on a positive note.

  • Attractive Billing Model

    By using a cloud contact center solution, you’ll eliminate the huge capital outlays of traditional premise systems, because you won’t need to purchase or maintain hardware. With the cloud, you’ll pay as you go and only for you use. This shifts expenses from capital expenditures (CAPEX) to more predictable operating expenditures (OPEX).

  • Flexibility and Scalability

    The cloud also makes it easier to manage call volumes by quickly scaling up or down to meet demand. You can shift agents to other channels if needed to seamlessly handle spikes in call volumes. During media campaigns, when call volumes spike, you can easily handle the volume without going through major capital investments.

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