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Overview Healthcare

  • Reduce operational costs related to patient care
  • Satisfy HIPAA and other regulatory requirements with secure data
  • Integrate with existing CRM, EHR, and billing systems
  • Drive better patient and member satisfaction levels
  • Handle multi-channel communications from patients and customers

The healthcare industry is being forced to innovate across the board to keep up with rising expectations for patient care and member services. Today’s healthcare contact centers are tasked with improving the patient/member experience to create better outcomes while simultaneously improving efficiency to drive down operational costs.

Learn more about our Solutions for Healthcare Providers

Learn more about our Solutions for Healthcare Payers

"With NICE inContact's cloud solutions, we can work from home, we can work from abroad, we can work from anywhere we can access the cloud. This has helped us respond in emergencies and has also allowed us to improve staffing and to improve the quality of people we employ."

Joshua Elliott
Network Operations Center Manager
Swisslog Healthcare
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  • Cloud Software for Healthcare Organizations

    For providers, ranging from general practitioners to large hospital networks and systems, patient engagement is a key initiative. Effective, proactive patient communications are a critical part of the providers’ efforts to increasing patient involvement, reducing costs of providing care and managing overall population.

  • Maintain Compliance With Evolving Healthcare Regulations

    We help our healthcare customers design solutions that ensure compliance with HIPAA and other industry standards most important to their businesses.

  • Multichannel Experience For Members/Patients

    Patient and member communications preferences have changed and healthcare organizations must adapt to new channels like chat, email, social, and mobile.

  • Self-Service With Interactive Voice Response (IVR)

    Give patients the ability to self-serve for simple information requests, scheduling, and billing inquiries, while enabling them to connect to a live agent for more difficult requests.

  • Better Revenue Management

    Increase the efficiency of your billing and collections staff while providing a more pleasant experience for the patient.

  • Outstanding Member & Patient Experiences

    With inContact, unique member and patient service strategies are at your fingertips. Now, your organization can engage with existing members and patients in a way that allows you to outshine the competition.

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