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"We are able to contact more patients in a more cost-effective manner than before. And we installed the platform in under 45 days compared to a traditional system deployment which would have taken six to nine months."
Member experience is a huge competitive differentiator for organizations that ‘do it right’. Competition between health insurers has become the new reality, particularly with the industry changes brought about through the Affordable Care Act. The inContact cloud contact center platform helps payer organizations meet these increasing needs to differentiate.Request Quote
inContact cloud based contact center solutions enable providers to service to their patients through a scalable and flexible platform all while reducing healthcare costs.
Transform your contact center with the cloud
Ensure every customer interaction is handled by the best available agent
Contact Babel's "US Contact Center Decision-Makers' Guide is the major annual report studying the performance, operations, technology and HR aspects of U.S. contact centers.
Contact center software for leading healthcare companies.
Enhance patient experience with inContact.
Quickly match customers to agents who can best help them with our cloud ACD software.
Give callers a flexible customized self-service experience.
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.