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Use Smart Digital Conversations to connect with your customers
NICE inContact CXone Interaction Channels provide over 30 options to connect with customers in their channel of choice – including chat, messaging options like What’s App and SMS and voice. Offer a consistent journey across all the channels your customers want and quickly add new channels to stay ahead of the competition.
Increase customer satisfaction with digital-first omnichannel experiences
Revolutionize the agent experience with blended digital and voice interactions
Unify journey visibility with omnichannel reporting
Maximize channel flexibility across digital and voice
Streamline digital-first omnichannel routing and administration
CXone Interaction Channels—Your foundation for a true omnichannel experience
Digital-first omnichannel flexibility
Choose from over 30 digital and voice channels and flexibly deploy to all agents.
Increase customer satisfaction
Provide the omnichannel journey your customers increasingly expect.
Optimize agent productivity
Increase agent productivity and satisfaction by giving them more control, more background and the ability to demonstrate interaction ownership in a familiar, consistent interface.
Create consistent journeys
Consolidate routing of any channel in Studio – a visual, intuitive design tool – to the right agents and profit from unified real-time and historical omnichannel reporting.
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.