Your browser is out-of-date!

Update your browser to view this website correctly. Update my browser now


workforce optimization

Improve Call Center Performance Management with

Get Quote
omnichannel routing

Inspire employees to improve performance and align with your customer experience goals

inView™ Performance Management for CXone inspires your
employees to self-improve and align with organizational
goals by providing transparency and continuous feedback
within a social, web-based environment. Create a culture of
high performance and engagement with KPIs, dashboards, gamification, collaboration, and learning management.


Motivate agents
with continuous feedback


Decrease supervisor


Provide transparency
into performance


Increase agent


Invest in
training that works

Call Center Performance Management Software Features


Inspire employees to improve

Performance transparency helps agents see where they can improve and gamification boosts agent engagement so positive behavioral change comes naturally.

  • Motivate agents with continuous feedback
  • Show meaningful comparisons to their team
  • Encourage positive behaviors with gamification
  • Increase engagement and teamwork

Reach goals together

Maximize everyone’s contribution to success by aligning performance goals, promoting collaboration, and holding everyone accountable for results.

  • Set performance targets for everyone
  • Align goals with business objectives
  • Provide transparency into performance
  • Increase manager and agent efficiency

Maximize training ROI

Identify individual training needs and quantify results to measure and improve your training programs.

  • Analyze before and after performance
  • Create cost/benefit analysis for training efforts
  • Offer agents specific help to improve

Create a single source of truth

Streamline access to information and gain confidence in its accuracy.

  • Standardize metrics across multiple sources
  • Consolidate data from CRM and other systems
  • Create role-based, real-time dashboards

View All Resources

call center software demo

What is Call Center Software?

Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.

Ready to transform the way you achieve
your customer experience goals?

Call us at 1-866-965-7227 to talk
to a specialist


Live chat with
a specialist


Learn more about
our solutions

Request a Quote