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Inspire employees to improve performance and align with your customer experience goals
inView™ Performance Management for CXone inspires your
employees to self-improve and align with organizational
goals by providing transparency and continuous feedback
within a social, web-based environment. Create a culture of
high performance and engagement with KPIs, dashboards, gamification, collaboration, and learning management.
Motivate
Motivate agents
with continuous feedback
Decrease
Decrease supervisor
workload
Provide
Provide transparency
into performance
Increase
Increase agent
engagement
Invest
Invest in
training that works
Call Center Performance Management Software Features
Inspire employees to improve
Performance transparency helps agents see where they can improve and gamification boosts agent engagement so positive behavioral change comes naturally.
Reach goals together
Maximize everyone’s contribution to success by aligning performance goals, promoting collaboration, and holding everyone accountable for results.
Maximize training ROI
Identify individual training needs and quantify results to measure and improve your training programs.
Create a single source of truth
Streamline access to information and gain confidence in its accuracy.
What is inView™ Performance Management for CXone?
inView™ Performance Management for CXone inspires your employees to self-improve and align with organizational goals by providing transparency and continuous feedback within a social, web-based environment. Create a culture of high performance and engagement with KPIs, dashboards, gamification, collaboration, and learning management.
Ready to transform the way you achieve
your customer experience goals?