Inspire employees to improve performance and align with your customer experience goals
inView™ Performance Management for CXone inspires your
employees to self-improve and align with organizational
goals by providing transparency and continuous feedback
within a social, web-based environment. Create a culture of
high performance and engagement with KPIs, dashboards, gamification, collaboration, and learning management.
DownloadMotivate
Motivate agents
with continuous feedback
Decrease
Decrease supervisor
workload
Provide
Provide transparency
into performance
Increase
Increase agent
engagement
Invest
Invest in
training that works
Call Center Performance Management Software Features
Inspire employees to improve
Performance transparency helps agents see where they can improve and gamification boosts agent engagement so positive behavioral change comes naturally.
- Motivate agents with continuous feedback
- Show meaningful comparisons to their team
- Encourage positive behaviors with gamification
- Increase engagement and teamwork
Reach goals together
Maximize everyone’s contribution to success by aligning performance goals, promoting collaboration, and holding everyone accountable for results.
- Set performance targets for everyone
- Align goals with business objectives
- Provide transparency into performance
- Increase manager and agent efficiency
Maximize training ROI
Identify individual training needs and quantify results to measure and improve your training programs.
- Analyze before and after performance
- Create cost/benefit analysis for training efforts
- Offer agents specific help to improve
Create a single source of truth
Streamline access to information and gain confidence in its accuracy.
- Standardize metrics across multiple sources
- Consolidate data from CRM and other systems
- Create role-based, real-time dashboards
Download
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.
Ready to transform the way you achieve
your customer experience goals?
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
