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Generate more revenue and fewer hangups with the industry's leading predictive dialer software
NICE inContact CXone Personal Connection is a patented proactive predictive dialer that generates more revenue and fewer hang-ups. It gives your Inside Sales team an easier way to attain quota by connecting with more prospects every day, and helps your Customer Service team reduce inbound calls through personalized, low cost, and proactive outbound notifications.
Achieve a higher
connect rate & list penetration
Reach your customers
proactively with the right
Preserve customer experience
by keeping agents
Complete more connections
& increase quota attainment
awkward pause with patented
Predictive Dialer Features
Connect at the first hello
Set the right tone and connect with more customers in less time.
Get the most revenue out of your dialing lists and retain your best employees by helping them attain quota.
Reach customers proactively through low cost channels, like SMS and agentless dialing, with personalized, timely communication
Comply with confidence
NICE inContact offers the right capabilities and expert services to help you define your compliance needs and reach your goals.
What our Customers Say
"CXone Personal Connection has been a life saver, and it’s revolutionized our business. It’s enabled us to reduce our headcount from close to 400 agents to 250 – that’s a 38% reduction – just by moving to a fully blended environment."
Jan van Dalen
Director of Information Technology
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.