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workforce optimization

Predictive Dialer Software

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omnichannel routing

Generate more revenue and fewer hangups with the industry's leading predictive dialer software

NICE inContact CXone Personal Connection is a patented proactive predictive dialer that generates more revenue and fewer hang-ups. It gives your Inside Sales team an easier way to attain quota by connecting with more prospects every day, and helps your Customer Service team reduce inbound calls through personalized, low cost, and proactive outbound notifications.

Achieve

Achieve a higher
connect rate & list penetration

Reach

Reach your customers
proactively with the right
information

Preserve

Preserve customer experience
by keeping agents
connected

Complete

Complete more connections
& increase quota attainment

Eliminate

Eliminate the
awkward pause with patented
dialing technology

Predictive Dialer Features

 
QM

Connect at the first hello

Set the right tone and connect with more customers in less time.

  • No more awkward pause
  • Decreased hang-ups
  • Patented predictive dialing
  • Continuously updated dialing lists
 
QM

Increase revenue

Get the most revenue out of your dialing lists and retain your best employees by helping them attain quota.

  • Review info with preview dialing
  • Handle destinations though serial record recovery
  • Create new campaigns with easy-to-follow wizards
  • Pull updated records with Proactive XS
 
QM

Communicate proactively

Reach customers proactively through low cost channels, like SMS and agentless dialing, with personalized, timely communication

  • Reduce the need for inbound calls
  • Prioritize most important work first
  • Adjust work order to meet internal goals
  • Create one experience for agents through My Agent eXperience - MAX
 
QM

Comply with confidence

NICE inContact offers the right capabilities and expert services to help you define your compliance needs and reach your goals.

  • Utilize partnership with Gryphon, a top compliance company
  • Stay up to date with changing compliance landscape
  • Disable predictive dialing to comply with TCPA
  • Manual dial option
 

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call center software demo

What is Call Center Software?

Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.

Ready to transform the way you achieve
your customer experience goals?

Call us at 1-866-965-7227 to talk
to a specialist

Call

Live chat with
a specialist

Chat

Learn more about
our solutions

Request a Quote