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Customize and integrate your contact center with other business solutions
Increase the value of CXone by extending functionality to other business critical solutions to create the optimal customer service environment. Unlike some competitors for whom integration and customization is an afterthought, NICE inContact puts APIs first giving you access to the same APIs we use for our own product development, and at no additional cost.
to other business
time & effort
of new releases
to new features
Industry-leading RESTful APIs
Build integrations faster
Build your integrations and deliver value faster with no-cost, immediate access to the NICE inContact collection of RESTful APIs and DEVone Developer Program and Community.
Focus on building, not fixing
Develop customizations and integrations with confidence using the same proven APIs used to create NICE inContact products and features.
Stay connected & current
Gain immediate access to all new features and functionality upon release with our extensive collection of RESTful APIs.
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.