Professional Services Overview

Professional Services: Our Call Center Experts at Your Service

We don’t like to brag, but our Professional Services Team is really second to none. With years of experience, they love to do one thing – help you build a cost-effective, responsive call center that will make your customers say “Wow.”

What We Do

NICE inContact Professional Services is a full suite of implementation, project management, onboarding, training and consulting services that turns your investment into a competitive edge. We arm you with the right team of experts for the best results, with tailored onboarding and services packages to fit your unique needs.

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How We Do It

Using tested and proven methodology, the NICE inContact Professional Services team carefully lays the necessary groundwork for success throughout each phase of your project, customizing and configuring solutions and processes to help you achieve the best possible business outcomes for your contact center — now, and in the future.

Our Methodology

Frequently Asked Questions

Got questions about what it’s like to work with our Professional Services team? We have answers.
Professional Services FAQ

What Our Customers Say

“inContact's support team was my wingman throughout implementation.”
-Jeff Salm, Tree of Life

"inContact offers a partner-focused staff that is focused on your success. There is a true desire from the inContact team to please the customer."
-Gloria Engler, CCC Information Services


Building the Contact Center of the Future

An overview of what contact centers of the future will look like and how customer relationships will change.