Customer Support

Rapid, Helpful Support When You Need It

Customer Support is one of our most important functions, so we don’t outsource it like some companies. Everyone on our trained and certified team is an inContact employee, which means they deeply understand our technology and their highest priority is to help you. 
We support your contact center with:
  • Rapid Resolution - We manage your technology 24/7/365 so you don’t have to. We provide system updates and upgrades, a knowledge base with information and training, a single point of contact for each of your issues and use Adaptive Organization methodology to quickly resolve issues and communicate with you.
  • Pay-As-You-Go – We bill our support just like our contact center solution – as part of your monthly inContact invoice. That means no upfront or annual contracts to deal with.
  • Proactive Support – Our knowledgeable Technical Account Managers and Key Account Managers (which is an optional service) provide reporting, service calls and advice on implementing call center best practices.
  • Service and Support Accountability – Our service level agreements provide 99.99% uptime and 80% of calls are answered in 60 seconds or less. 

Customer Success Packages

Included with your NICE inContact service

  • Care

Enhanced support options

  • Care Plus
  • Premier
  • Premier Plus
  • Enterprise
  • Enterprise Plus

Click here to access: 

Customer Support 

Customer Community 

Brand Embassy Customer Support

What Our Customers Say

“Excellent customer support - very detailed and concise!”

“Any issues I have had were promptly resolved. Your Support team is great and seems well trained on your product. Keep up the great work!”

“All of my service experiences have been top notch.”

“My inContact representative is wonderful and very responsive - I know I can always get help whenever needed. She is reliable, intelligent and very helpful. Even my dumb questions are answered by her as if they are smart ones!”


Building the Contact Center of the Future

An overview of what contact centers of the future will look like and how customer relationships will change.